Customer Service

Talk to Jacques

Our customer-service assistant can look up bookings by PNR or email, check flight status, and surface any tickets you have on file. Operating around the clock; agents follow up by email for anything Jacques can't resolve directly.

Try: “Where's my booking LX7K2P?” — or just say hello.

Jacques is an AI assistant operated by Layover Airlines. Conversations are retained for quality and training, and a human agent reviews escalations. For changes to ticketed travel, please request a callback or email care@layoverairlines.com.